This week's Thursday Styles marks the return of our current favorite critical shopper, Cintra Wilson who visits Balenciaga and learns a thing or two about anonymously reviewing retail establishments. Stealth is key in this activity, and believe us, we should know.
Cintra breaks rule number 1: don't take notes in the store.
The visual overload was such that, walking in, I couldn’t help immediately scribbling notes, grabbing at the confetti-blizzard of information. A staff member was quickly dispatched to investigate.
“Usually journalists show us credentials,” said the nervy young sales fellow.
They needed to see my badge?
“I’m sorry if I’m making you uncomfortable,” I said, sympathetic but unmoved to reveal my identity.
We haven't actually numbered the rules or even compiled a definitive rule list, but if we had, it would be at or near the top. Having pulled out her pen and pad, she has loudly announced herself as a non-customer. She will now be regarded by the staff as some sort of questionable interloper; an unauthorized reporter, possibly some sort of mysterious inspector or, at the very least, a compulsive note-taker and therefore potentially crazy and undesirable. Cintra, of course, further exacerbated the situation by remaining secretive, risking possible ejection but certainly compromising service.
Now, in most stores nobody would care about this sort of curious behavior, but Balenciaga is not most stores. It is in the envied position of being the American headquarters for the Acclaimed Designer of the Moment. It is the Prom Queen of boutiques, carrying the self-importance that comes with knowing that half of its stock is already sold before it even hits the selling floor. That sales staff knows that, at least for this season, all they have to do to make their sales goals is show up for work and pray that a Lanvin or Nina Ricci boutique doesn't open up anytime soon to usurp their tiaras.
Continue reading "Cintra Wilson Goes Shopping: Faulty Incognito Edition" »



